Contact us

Most emails are answered within one business day.

Tracking can take a day to start showing movement after a parcel is collected. If it has been longer than that, send us the order number and we will chase it.

Email us with the order number within 12 hours. Orders are handled within 24 to 48 hours, and once one has shipped it can no longer be changed or cancelled.

The registered company is Caruso Consulting Co Ltd, and the Ireland administration office is at Charlemont Exchange in Dublin.

There is an international call centre number on this page. Email is usually faster, because an order number and a photograph settle most questions in one message.

Use the complaints handling policy page, which sets out the process and the address that reaches the case resolution team.

If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@customersupport.care

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

We are an online supplier, with no physical shop or premises.

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

Standard delivery anywhere in Ireland is €25, and it is free once your order reaches €100. It takes five to seven days, after a 24 to 48 hour handling time while the order is picked and packed. Express Shipping is also offered at checkout as a paid upgrade, €25 on any order.

All of our prices are displayed in € EUR (euro)

We accept card payments and PayPal through our secure checkout.

Standard delivery anywhere in Ireland is €25, and it is free once your order reaches €100. Express Shipping is a paid upgrade at €25 on any order, including orders above €100.

Five to seven days, after a 24 to 48 hour handling time while the order is picked and packed.

Yes, to any address in Ireland, at the same rates and in the same 5 to 7 days once the order has been handled. We deliver to addresses in Ireland only.

No. The per metre and per section ranges are sold by the unit, so you can order one metre or one section if that is all you need.

Yes. Irish and EU law gives you 14 days from delivery to cancel an online order, and this shop gives you 15. The goods come back with proof of purchase, in their original packaging where you can, at your cost, and nothing is deducted for handling. Email us with your order number first.

That is a separate right under the Consumer Rights Act 2022, and it does not depend on the 15 days. You can ask for a repair, a replacement or a refund, and we pay the return postage.

You do, unless the item is faulty or we sent the wrong thing.

Yes, free of charge. Email us with your order number within 12 hours: orders are handled within 24 to 48 hours, and once one has shipped it can no longer be cancelled.

You get a confirmation email with a tracking number once the order ships. Items in one order can travel in separate parcels.

Card payment and PayPal, both through a secure checkout. Card details are handled by the payment provider and never reach this site.

Euro, and that is what your card is charged.

Yes. Use the wholesale quote page with the lengths and quantities you need and we will come back with a price.