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Refunds & Returns

Last updated 25 September 2026. This page describes how this shop works in plain English. It is not legal advice.

Cancelling before your order ships

You can cancel any order free of charge until it ships. Most orders are shipped within 24 hours of being placed, so if you need to change or cancel one, email us within 12 hours at theteam@customersupport.care with your order number. If your order has already shipped, we cannot stop it, but you can still cancel under the 15 days below once it arrives.

15 days from delivery to change your mind

Irish and EU law give you 14 days from the day your order is delivered to cancel an online purchase, without giving a reason. That right comes from the Consumer Rights Act 2022, which gives effect in Ireland to the EU Consumer Rights Directive (2011/83/EU). We give you 15 days from delivery, one day more than the law requires, on the same terms. If your order arrives in more than one parcel, the days run from the day the last parcel arrives.

Nothing we sell is cut or made to order. Edging comes in standard sections sold per metre, and every kit, tool and pack is a standard stock item, so the whole range is covered.

How to cancel and send goods back

  • Tell us within 15 days of delivery. Email theteam@customersupport.care with your order number and the items you are sending back. You can use the cancellation form at the bottom of this page, but you do not have to.
  • Send the goods back within 14 days of telling us. We will reply with the return address; goods go back to the warehouse your order was sent from. A tracked service protects you if a parcel goes missing.
  • Keep your receipt, order confirmation or other proof that you bought from this website. We cannot accept returns of goods bought from other retailers.

Please send the goods back in their original packaging if you still have it, packed so they arrive undamaged. You are free to open and check the goods, as you would in a shop. If they have been used or handled more than that, for example fixed into the ground, we can reduce the refund by the loss in value.

You pay the cost of sending the goods back when you change your mind. Edging sections are long and heavy, so this can cost more than a small parcel. If you are unsure about lengths or quantities, email us before you order and we will help you work it out.

Refunds

Your refund covers the price you paid for the goods and the standard delivery charge on your order. If you chose Express Shipping, the extra you paid over standard delivery is not refunded. Nothing is charged for handling, restocking or cancelling.

We process your refund within 24 to 48 hours of receiving the goods back, and always within 14 days of the day you told us you were cancelling. We can wait until the goods reach us, or until you show us proof that you have sent them, whichever comes first. The refund goes to the way you paid, your card or your PayPal account, or we can hold it as credit against a future order if you ask us to. Card providers and PayPal usually take a few more working days to show it on your statement.

Faulty, damaged or incorrect items

This applies to everything we sell, separately from the 15 days above, and nothing on this page limits it. Under the Consumer Rights Act 2022, the goods we sell you must match their description, be fit for their purpose and be of the quality you can reasonably expect. If they are not, you are entitled to have them repaired or replaced, and in some cases to a price reduction or a full refund. Within 30 days of delivery you can reject faulty goods outright for a full refund. We pay the cost of returning faulty goods.

Damaged in transit

If a parcel arrives damaged or with parts missing, email us straight away with your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund at no cost to you. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights.

The wrong item, or an order that never arrives

If you receive something different from what you ordered, or your order does not arrive, tell us as soon as you can. Putting that right is our job and it costs you nothing.

Cancellation form

You can copy this form into an email if you find it useful. Any clear statement that you are cancelling works just as well.

To: GardenEdge Ireland (Caruso Consulting Co Ltd), Charlemont Exchange, Charlemont St, Dublin, D02 VN88, Ireland, theteam@customersupport.care

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [list the items]

Ordered on [date] / received on [date]
Order number: [number]
Name: [your name]
Address: [your address]
Date: [date]

If something goes wrong

If you are unhappy with how we have handled a return, see our complaints handling policy. The Competition and Consumer Protection Commission gives free information about your consumer rights at ccpc.ie. Nothing on this page limits your rights under the Consumer Rights Act 2022.